Privacy Policy

Privacy Policy

At Chances Casino Squamish, we are committed to protecting your personal data and maintaining a safe online environment for all our customers.

This Privacy Policy outlines how we collect, use, store, and share information about you when you visit our website or interact with us in person. Please read this policy carefully before sharing any information with us.

Collection of Personal Data

We may collect personal data from various sources, including:

1. When you create an account on our website, we ask for your name, email address, date of birth, and other contact details to help verify your identity.
2. When you visit our casino in person, we may use CCTV cameras to monitor the premises and record interactions with staff or security personnel.
3. We collect data about how you interact with our services, including which games you play, how long you spend on our website or at the casino, and any deposits or withdrawals made.

Use of Personal Data

We use your personal data for a variety of purposes, such as:

1. Account creation: to create and manage your account
2. Age verification: to ensure compliance with local age restrictions
3. Customer service: to respond to inquiries and provide support
4. Gameplay monitoring: to prevent fraud, detect suspicious behavior, or enforce rules of play
5. Marketing communication: to share news about promotions, new games, and special offers

Sharing Personal Data

We may share personal data with:

1. Our third-party suppliers who assist us in running our casino operations (e.g., payment processors, game developers)
2. Regulatory authorities or law enforcement agencies if required by law
3. Other Chances Casino Squamish locations for loyalty program purposes

However, we do not sell your information to any external company and only disclose data that is strictly necessary.

Data Security

We take the security of your personal data seriously:

1. Encryption: our website and internal systems use strong encryption to protect sensitive information
2. Firewalls: robust firewalls are in place to prevent unauthorized access or data breaches

Access and Rectification Requests

You have the right to request access, rectification, erasure, restriction of processing, data portability, objection, or withdraw consent at any time by contacting us using our support email.

Please note that we may require evidence of identity before responding to your requests.

Children's Online Privacy

Our online services are designed for people aged 18 and above. If you're under 18, please do not share any information with us unless explicitly allowed by a parent or guardian.

By accessing this website or visiting our casino in person, you acknowledge that we will collect and process personal data as outlined above.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If significant changes are made, we'll post them on this webpage for your awareness.

If you're concerned about how we handle your information or have questions regarding our practices, please don't hesitate to contact us.

By visiting Chances Casino Squamish in person or interacting with our online services, you accept this Privacy Policy and the data collection processes described herein.